- CXM Recording and Quality Monitoring application is compatible with key Avaya Communication and Contact Center solutions
HOUSTON, TX – Tuesday, June 6th, 2017 — CXM, a leading provider of Workforce Optimization solutions today announced that its CXM Recording and Quality Monitoring Software Suite is compliant with key communication and contact center solutions from Avaya, a global provider of business communications software, systems and services.
CXM helps businesses optimize their operations and reduce liability through recording calls and streamlining the management process of agent evaluations and training. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura® Application Enablement Services 7.0.
CXM is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, CXM is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Avaya Interoperability Application Note:
“Successful completion of compliance testing demonstrates our dedication to the Avaya product line and its customers and is part of our new Version 5.2 release. Ever since our first customer in 1998, CXM has worked to provide an affordable solution to meet the needs of our customers.”
-- Robert Irvin, President, CXM
Customer Experience Management (CXM) is our name and our company’s focus. The CXM solution provides leading edge workforce optimization solutions for contact centers and enterprise corporate clients. Our intuitive interface and industry leading maintenance program keeps ownership simple, putting an end to surprise upgrade fees or large training costs for new employees. For more information on CXM, call us at 1-866-400-4296 or learn more at www.cxmrecord.com.