CXM Blog


If You Don’t Record Sensitive Data It Can’t Be Stolen

December 08, 2017

If-You-Don-t-Record-Sensitive-Data-It-Can-t-Be-StolenPCI compliance is a regulatory standard for any company taking payments from customers using credit or debit cards. It involves a plethora of rules and regulations. If a company takes a customer’s sensitive information and then it’s stolen, the business that captured the information could be subject to major fines. There are easy ways to accomplish compliance when recording calls or capturing screens. Here are four ways CXM provides solutions to customers to minimize the threat of a security breach:

  • Restricted access to data
  • Disk and network encryption
  • User security and audits
  • Credit card muting

If you can’t hear it or see it, it can’t be stolen! Being able to automatically triggers start and stop to effectively pause recording of screens and voice allows CXM’s customers to maintain PCI compliance. Ensuring sensitive data is not being stored also assists with adherence to regulations. If you are interested in learning more about how CXM helps customers easily accomplish PCI compliance reach out to us here!