CXM is hosted a webinar on CXM Workforce Management software. Legacy workforce management software has a reputation for being a complex tool with many features, that most contact center managers rarely use. Attend this webinar to learn five key essentials to having an effective WFM program that will simplify contact center forecasting and scheduling while optimizing your employee resources.
We will review how CXM workforce management has created a unique “Steps to Success” model using guided wizards to simply workforce management. Through these easy-to-use steps, WFM analysts, supervisors, and agents can:
- Create Accurate Forecasts
- Optimize Skills-based Schedules
- Make Quick Intraday Management Adjustments to Changing Demand
- Unified Employee Engagement Using Our Mobile App
- Simple Integration and Deployment
During this session we will cover a brief overview of best practices, a live demonstration of some of the features and an open Q&A session at the end. You can access the webinar using the link below. We look forward to seeing you there.