CXM Blog


View Webinar on Best Practices in Quality Monitoring

June 15, 2017


Best Practices in Quality Monitoring.jpgCXM recently hosted a webinar on quality monitoring best practices. We recorded it to share with you at your own leisure. The webinar covers how to improve quality monitoring within your contact center. It discusses various ways agents are monitored, and their benefits. After a brief overview we also demonstrated using CXM's software how automated workflows enhance the monitoring process.


 View Webinar Here